Booking

Book your appoint slot online at www.joartysan.com/online-booking or WhatsApp message us at our hotline (65) 88892880. 

A Booking Deposit is required to book the appointment for your desired treatment(s). Once your booking deposit is received, Jo Artysan will have that time slot and artist secured and confirmed specially for you.

Appointment

Please arrive 5 minutes before your appointment at Jo Artysan to complete our consultation form and to fully appreciate your treatment session.

Changes

A friendly reminder message will be sent out 48 hours prior to your booking. However we would like to seek your kind cooperation to also remember your appointment date/time to avoid any late arrivals or missed appointments fees.

Late Arrivals

Out of respect for all of our clients, please note that we may have to reschedule the appointment for clients who are over 15 minutes late (subject to the time slot booked by the next client), if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 20 minutes into your scheduled appointment time it is considered a “No-Show”.

Cancellation

Here at Jo Artysan, we will do everything we can to accommodate appointment changes as required.

 

However, we seek your kind understanding that Jo Artysan runs strictly by appointment only and often, we have other clients on our waiting list, hence cancellations on short notice and "no shows" inconveniences other clients from being able to get into that slot.

 

We understand that sometimes unforeseen circumstances arise that may need you to reschedule your appointment and therefore, we respectfully request a minimum 24-48 hours notice to change or cancel any appointment so that we are able to best serve all our clients and our staff equally.

 

To ensure our cancellation policy is upheld, the following applies:

  • If you need to make any changes with less than 24-hour notice, this will incur 50% of the booking deposit charge ($25)

  • Failure to show up for an appointment will regrettably result in a cancellation fee of 100% of the booking deposit ($50) 

 

Jo Artysan also understands that accidents and emergencies happen that prevent 24-hour notice for rescheduling your appointment. For such scenarios, we will look into one grace appointment subject to the situation on a case by case basis. Any decision to waive any fees will be made at managements absolute discretion.

 

The cancellation policy allows us sufficient time to inform our clients on the waiting list of any availability, as well as keeping our schedule filled, thus better serving our established and future clienteles.

 

We like to thank all of our amazing clients in advance for your continued support and for respecting our policy.

Complimentary Touch Up

All complimentary touch ups are valid on weekdays only (excluding Public Holidays) and needs to be utilized within 3 months from the first session date.

 

When booking a complimentary touch up slot, kindly note to book back with your original artist based on their availability. For specific artist request (kindly highlight upfront so that the team can arrange accordingly) or weekend slots, an additional $80 applies.

To request for director service during your complimentary touch up (if your previous appointment was with our artist), a separate charge applies.

Please take note that No Show or changes with less than 24 hours notice will lead to a forfeiture of the complimentary service as time has been saved aside specially for your good self given that we run on an appointment basis and we do not earn anything out of it. Thank you for kindly understanding this as part of our opportunity cost. 

Feedbacks

Client satisfaction is important to us, the management of Jo Artysan Team!

 

If you have questions, concerns and/or  would like to share a positive feedback about a service you have received, please do not hesitate to reach out to us at hello@joartysan.com. 

 

 

               
THE JO ARTYSAN TEAM 
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